Terms and Conditions
These terms are an agreement between you and Converge (“Converge”, “we”, “us”) about your use of the Converge service: the website at www.convergemail.com, the Converge web application, and the Converge apps for Android and iOS (together, the “Service”). By creating a Converge login or using the Service you agree to them. If you do not agree, do not use the Service.
Our Privacy Policy explains what data we collect and how we use it, and our SMS program page explains text-message reminders. Both are part of these terms.
- The Service
- Your login
- Your email accounts and content
- Acceptable use
- Plans, billing and cancellation
- Text messages (SMS)
- The Converge Collective
- Third-party services
- Our intellectual property
- Disclaimer of warranties
- Limitation of liability
- Ending the agreement
- Changes to the Service or these terms
- Governing law and disputes
- General
- Contact
1. The Service
Converge is an email client. It connects to email accounts you already have with other providers, shows them in one place, lets you read, search, organise, send and reply, collects document attachments into a library, and reminds you to respond to messages you mark as urgent. Converge does not provide email addresses or mailboxes itself; your mail stays with your mail provider.
2. Your login
- You must be at least 13 years old (or the minimum age in your country, if higher) and able to enter into this agreement.
- You must give a working email address when you create your login and confirm it with the code we send. We may suspend a login whose address cannot be verified.
- Keep your password confidential. You are responsible for everything done through your login until you tell us it has been compromised. Contact us at once if you believe it has.
- One person per login. You may not share a login or transfer it to someone else.
- You must give us accurate information and keep it up to date.
3. Your email accounts and content
- You may only connect email accounts that you own or are authorised to use. Connecting an account gives Converge permission to sign in to it on your behalf, download and store your mail, and send mail from it when you ask.
- Your mail, documents, drafts and settings remain yours. We claim no ownership of them. You grant us only the licence we need to store, process, display and transmit them in order to provide the Service to you.
- You are responsible for your content and for complying with your mail provider's terms. Converge is not responsible for what your mail provider does with your account.
- Converge keeps a copy of messages it has downloaded so they open quickly. Removing an email address from Converge deletes that copy from Converge; it does not delete anything from your mail account.
4. Acceptable use
You agree not to use the Service to:
- send spam, bulk unsolicited mail, phishing, malware, or anything unlawful, harassing, defamatory or infringing;
- impersonate anyone, or send mail from an address you are not authorised to use;
- access another person's account or data without permission, or probe, scan or test the Service's security except as we permit in writing;
- interfere with the Service, overload it, or circumvent its limits;
- reverse engineer the Service, copy it, or build a competing product from it, except where the law allows this regardless of these terms;
- resell the Service or use it on behalf of third parties as a service bureau.
We may limit, suspend or close a login that we reasonably believe is breaking these rules or putting the Service or other users at risk. Where possible we will tell you first.
5. Plans, billing and cancellation
- Early access. At present Converge is free to use. Every login is on the Free plan and nothing is charged.
- The Converge Consensus. The first 500 logins to be verified ("founding members") receive Converge free for twelve months from the day their login is verified, with nothing charged in that period. A seat is allocated automatically when the login is verified and is shown in Settings. When the twelve months end, the paid plan below applies from then on, with the same 30 days' notice and express agreement before any charge; a founding member who chooses not to subscribe keeps their login on whatever free terms are then available. Seats are limited to 500, allocated in order of verification, and cannot be transferred.
- Paid plans. We intend to introduce a paid plan at $7 per month, or $5 per month billed annually ($60 per year), in U.S. dollars. Before any charge applies to you, we will tell you by email and in the Service at least 30 days in advance, and no payment will be taken without your express agreement. If you choose not to subscribe, your login will continue on whatever free terms are available at that time, or you may close it.
- Billing. When you subscribe, you authorise us (through our payment processor) to charge your payment method at the start of each billing period until you cancel. Prices exclude taxes, which are added where required.
- Cancellation. You can cancel at any time in Settings. Cancelling stops future charges; your plan stays active until the end of the period already paid for. Except where the law requires otherwise, payments are not refundable.
- Price changes. We may change prices with at least 30 days' notice. A change applies from your next billing period after the notice; if you do not agree, cancel before then.
- Community features. Features added through the Converge Collective are included in the plan at no additional cost.
6. Text messages (SMS)
Converge offers an optional text-message program, Converge Reminders, which sends you a text when a reminder to respond that you set comes due. These terms apply to it:
- Opt-in. You receive texts only if you opt in by entering your mobile number in Settings and ticking the consent box. Consent is not a condition of purchase or of using the Service. By opting in you confirm that you are the subscriber or usual user of the number and are allowed to receive texts on it.
- What you get. Transactional reminder messages only; no marketing texts. Message frequency varies with the number of reminders you set.
- Cost. Converge does not charge for texts. Message and data rates may apply under your mobile plan.
- Opt-out. Reply STOP to any message to stop receiving texts (you will get one confirmation message), or turn text reminders off in Settings. Reply HELP for help, or email support@convergemail.com.
- Delivery. Texts depend on your carrier and coverage and may be delayed or fail; carriers are not liable for delayed or undelivered messages. Do not rely on a text alone for anything critical.
- Your number. Tell us (or update Settings) if you change or give up the number, so texts do not go to someone else.
The full program description, including the exact consent wording, is on the SMS program page.
7. The Converge Collective
- The Converge Collective is how users suggest and vote on features. Taking part is optional.
- By submitting an idea you give us a perpetual, royalty-free licence to use it in the Service, without obligation to you. Do not submit anything confidential or anything you do not have the right to share.
- Votes guide what we build but do not bind us. We decide how and when a feature is built, and whether it is technically and legally possible. We may decline or withdraw a feature at any time.
- Be civil. We may remove suggestions or comments that are abusive, off-topic or unlawful, and may exclude people who abuse the process.
8. Third-party services
Converge works with services we do not control: your mail providers, Google Drive and Dropbox (if you connect them), and the hosting, email and messaging providers we rely on. Their terms apply to your use of them. We are not responsible for their availability, their changes, or their handling of your data beyond what our Privacy Policy describes.
9. Our intellectual property
The Service, including its software, design, name and logo, belongs to Converge or its licensors and is protected by copyright, trademark and other laws. We give you a limited, non-exclusive, non-transferable, revocable licence to use the Service under these terms. Anything not expressly granted is reserved.
10. Disclaimer of warranties
The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted, error-free or secure, that mail or reminders will always be delivered on time, or that data will never be lost. Keep your own backups; your mail remains with your mail provider.
11. Limitation of liability
To the fullest extent the law allows, Converge and its people will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Service, however caused. Our total liability for all claims relating to the Service in any 12-month period is limited to the greater of the amount you paid us in that period and US$50. Some jurisdictions do not allow certain limitations; in that case they apply to you only as far as permitted.
You agree to indemnify Converge against claims and costs arising from your content, your breach of these terms, or your misuse of the Service.
12. Ending the agreement
- You may close your login at any time by emailing support@convergemail.com from your login address. Your data in Converge is then deleted as described in the Privacy Policy.
- We may suspend or close your login if you breach these terms, if required by law, or if we discontinue the Service. If we discontinue the Service we will give at least 30 days' notice where we can.
- Sections that by their nature should survive (your content licence for data we still hold, intellectual property, disclaimers, limitation of liability, governing law) survive termination.
13. Changes to the Service or these terms
Converge evolves, and so will these terms. We may change the Service at any time; we will tell you of changes that materially reduce what you get. We may change these terms with notice in the Service or by email; changes take effect no sooner than 14 days after notice (immediately for changes required by law). Continuing to use the Service after that means you accept the new terms. If you do not, close your login.
14. Governing law and disputes
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules, and by applicable U.S. federal law. Any dispute that cannot be settled informally will be brought in the state or federal courts located in Hillsborough County, Florida, and you consent to their jurisdiction. Nothing in this section takes away rights you have under the consumer-protection laws of the country or state where you live.
Before going to court, please contact us: most problems can be sorted out quickly by email.
15. General
- These terms, the Privacy Policy and the SMS program page are the whole agreement between you and Converge about the Service.
- If a court finds part of these terms unenforceable, the rest still applies.
- If we do not enforce a term at some point, that is not a waiver of our right to do so later.
- You may not assign this agreement. We may assign it to a successor of the Service, and will tell you if we do.
- Neither of us is liable for failing to perform because of events beyond reasonable control.
16. Contact
Converge · support@convergemail.com · www.convergemail.com